Refund & Cancellation Policy

Last updated: January 2024

1. Overview

At Hope Prime Ltd, we strive to ensure complete satisfaction with our services and products. This policy outlines the terms under which refunds and cancellations are processed.

2. Software Products & SaaS Subscriptions

Free Trial: Where available, we offer a free trial period so you can evaluate our software before committing to a paid plan.

Refund Period: If you are not satisfied with a paid software product or subscription, you may request a full refund within 14 days of your initial purchase. After 14 days, refunds will be considered on a case-by-case basis.

Cancellation: You may cancel your subscription at any time. Upon cancellation:

• Your access will continue until the end of the current billing period
• No further charges will be applied
• No partial refunds are issued for unused time within a billing cycle

3. Consulting & Management Services

For marketplace management and consulting services:

• Cancellation requests must be submitted in writing to info@hopeprime.ltd
• A minimum 30-day notice period is required
• Fees for services already rendered are non-refundable
• Any prepaid fees for undelivered services will be refunded on a pro-rata basis

4. How to Request a Refund

To request a refund, please:

• Email us at info@hopeprime.ltd with your order details
• Include the reason for your refund request
• Provide the email address associated with your purchase

We aim to process all refund requests within 5-10 business days. Approved refunds will be issued to the original payment method.

5. Exceptions

Refunds will not be issued in the following cases:

• Violation of our Terms & Conditions
• Misuse of our services or software
• Requests made outside the refund period without valid justification

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback through your payment provider. We are committed to resolving disputes fairly and promptly.

7. Contact

For any questions regarding refunds or cancellations, please contact us at info@hopeprime.ltd.